As a Solution Center Specialist – IWMS, you will be responsible for delivering and maintaining an excellent best-practice IWMS environment and related materials. You will maintain the best-practice configuration (Planon Accelerator), own the related knowledge base domains, and ensure up-to-date sales & service readiness materials to support a smooth sales and implementation of our IWMS. For our services teams and partners, you are the go-to person for third line product questions. 

You will collaborate closely with cross-functional teams, including product management, solution strategists, and solution center specialists for other Planon solutions, to deliver a high-quality Accelerator that supports operational excellence within corporate and public real estate environments. 

You’ll be part of a dynamic and collaborative team of specialists, product managers, and marketers, all working together to achieve shared goals. 

You successfully fulfill your role by:

Product Ownership & Delivery

• Own and manage the best-practice Accelerator configuration, ensuring a single source of truth used for efficient implementations at customers.
• Own the relevant IWMS domains in our Knowledge Base to ensure actual and accurate information about the solution, configuration and implementation.
• Answer third line solution questions of services teams and implementation partners while expanding our knowledge bases as source.
• Validate and verify delivered features to ensure high quality and customer value.

Stakeholder Engagement

• Work closely with global services teams and implementation partners to ensure a best-practice configuration as a starting point for implementations.
• Work closely with your peers to ensure an aligned delivery of Accelerators and Sales & Services Readiness materials. 

We are looking for a candidate with strong experience in Planon Support or Implementation and a clear overview of the four functional domains of IWMS.

Our ideal candidate meets the following criteria: 

• Bachelor’s degree in Facility Management, Maintenance Management, Real Estate Management or IT. 
• 3–5 years of experience in implementation or support of Planon IWMS or related systems with experience in one or more domains of Asset & Maintenance, BIM, Space Management and Energy & Sustainability Management.
• Strong communication skills in writing and spoken word with excellent command of English for global collaboration.
• Ability to work in a structured way, set priorities and manage operational pressure.
• Ability to work independently and collaboratively in a fastpaced environment where ad-hoc answers go along with building and maintaining a long term knowledge base structure. 

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer the following benefits package. 

Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions, controlling solutions for the construction and real estate industries. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

Do you love building connections? So do we! Apply now.