We are introducing a new position within the GMO Services organization to enhance our approach to governing, scaling, and adopting services best practices across the globe. This role offers an internal candidate a unique chance to shape its responsibilities; together, we will establish suitable forums and an effective operating rhythm, ensuring the Center of Excellence becomes a practical driver for value-focused growth, increased ARR, risk mitigation, and quicker time-to-market.

The Center of Excellence (CoE) Manager establishes the governance for CoE initiatives, aligns stakeholders, and ensures consistent execution. You drive clarity through defined forums, unify and communicate outputs, and oversee deployment and adoption of CoE materials. You prioritize new initiatives based on market demand and work closely with initiative owners to develop packaged best practices—focused on value-based growth, ARR growth, risk reduction, and faster time-to-market. By actively monitoring market trends and customer needs, you ensure CoE strategies remain relevant and responsive, enabling the organization to address evolving demands efficiently.

Key responsibilities

• Owns CoE governance (cadence, forums, decision rights) and facilitates contributors and the functional leaders of CoE.
• Aligns market demand, scope, and priorities for CoE initiatives.
• Defines CoE standards and drives adoption across the organization.
• Ensures CoE outputs are consistent and clearly communicated to stakeholders.
• Oversees deployment of CoE materials and supports readiness together with owners.
• Prioritizes and sequences the CoE initiative roadmap.
• Provides governance input to pricing models and project frameworks.
• Supports operational audits and continuous improvement.

What you bring

• Experience in Services operations, delivery governance, PMO, enablement, or a comparable role that requires cross-functional alignment.
• Strong facilitation skills: able to run forums, drive decisions, and ensure follow-through.
• Structured commercial thinker who can translate market/customer needs into a prioritized roadmap and clear standards.
• Change and adoption mindset: able to deploy playbooks/frameworks and make them stick through communication and enablement.
• Comfortable working with stakeholders across regions; confident to challenge constructively and manage trade-offs transparently.
• Data-informed approach: able to define success metrics and use feedback to continuously improve CoE outputs.

• A pivotal role in building the new GMO Services operating model and scaling what “good” looks like globally.
• The opportunity to co-create the role and the CoE governance—forums, standards, and adoption approach—based on what the organization needs.
• High visibility, broad stakeholder network, and a strong platform to drive impact through repeatable best practices.
• A learning-rich environment across commercial, delivery, and operational excellence topics.
   

Practical details & how to apply (internal)

Interested? Please apply via the Planon internal vacancy portal with a short motivation and your CV. The internal publication will remain open until Friday, May 8. If you have any questions, please reach out to Rianne Coenen (TA)