Nijmegen - At Planon, we’re growing rapidly and expanding globally. We’re looking for an Application Manager to take on complex challenges in managing and supporting our software solutions for diverse international clients. In this role, you'll face exciting opportunities to customize solutions and build strong relationships in a dynamic, evolving environment. 

In this role, you will fully support our clients' needs, acting as their sparring partner to help them manage and optimize their software solutions. You will guide clients in achieving their goals by advising them on possible expansions, changes, and problem-solving within the capabilities of our system. This often involves long-term partnerships where you build a strong relationship with the client, delivering solutions to meet their needs.

You will assist clients in managing their software solutions, resolving incidents, implementing changes, and addressing inquiries. While clients are responsible for their own data and testing, you will support with data import/export as needed.

About the team:
The international team at Planon consists of 10 application managers, focused on delivering high-quality services to clients with unique needs. The team works on both small tasks and large, long-term projects, often requiring coordination across multiple departments. We pride ourselves on being flexible and responsive, providing solutions to meet our clients' challenges.

Your responsibilities include:

• Ensuring quick resolution of incidents and updates, and implementing changes as required.
• Managing system upgrades to keep the client's software up-to-date.
• Collaborating with clients to find optimal solutions to their challenges.
• Assisting clients in implementing new processes / modules and ensuring proper integration.
• Occasionally, your technical expertise may lead to advising clients on additional system capabilities, while always prioritizing their best interest.

We’re looking for a technically skilled Application Manager who likes building relationships and has a knack for balancing complex systems with innovative solutions. The ideal candidate combines technical expertise with strong communication, analytical, and problem-solving skills to effectively manage client relationships and drive continuous improvement in our software solutions.

Our ideal candidate meets the following criteria:

• 1-3 years of experience in application management, IT support, or a related field. Experience with enterprise software solutions, ideally in the facilities management or service provider market, is a plus.
• Familiarity with SQL, JavaScript, and general troubleshooting of complex systems is advantageous.
• Fluent in English and professional proficiency in German (spoken and written).
• Strong work ethic, able to work independently and take initiative. Proactive and eager to learn.

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer a competitive salary and the following benefits.

Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Excited to build connections and make an impact? Join us—apply today and let's shape the future together!