Cybersecurity is increasingly important throughout the lifecycle of enterprise software customers. As our Customer Security Consultant for North America, you will help customers navigate complex security requirements, combining cybersecurity expertise with a strong understanding of enterprise software and customer needs.

What makes this role different is the balance it requires. You need enough technical depth to be credible with security professionals, while also being able to translate complex security requirements into practical solutions for customers and internal teams. Sometimes that means providing evidence or explaining Planon’s approach. Sometimes it means conducting a security assessment, developing an improvement roadmap, or challenging a requirement that does not align with our security standards.

This is a new position within a growing international customer-security capability, giving you the opportunity to advise customers throughout their journey with Planon and help shape how we approach customer security at scale.

What you will do

• Advise customers on cybersecurity, security requirements and compliance throughout the customer lifecycle.
• Conduct security assessments and gap analyses, translating findings into practical recommendations and improvement actions.
• Develop Customer Security Plans and security roadmaps that help customers strengthen their security approach.
• Act as a security subject matter expert in customer discussions, RFPs, tenders and security questionnaires.
• Guide customers and internal teams on implementing and remediating agreed security requirements.
• Work closely with Sales, Sales Operations, and Cyber Security and Data Protection Office (CSDPO) to address complex security requirements while ensuring alignment with Planon’s security standards and governance.

• Customer-facing experience in cybersecurity, information security, security assurance, security consulting or technical presales.
• Strong understanding of SaaS or enterprise software security and common security and assurance frameworks.
• Experience with RFPs, security questionnaires, assessments, audits or customer due diligence.
• Ability to make complex technical and regulatory topics understandable to different audiences.
• Commercial awareness and sound judgment when balancing customer needs with security requirements.
• Comfortable taking ownership and working across Sales, Customer Success, Professional Services and cybersecurity teams.

Relevant certifications such as CISSP, CISM, CCSP or ISO 27001 are an advantage, but your ability to apply security expertise effectively in customer conversations matters more to us.

The total compensation package includes a variable and additional benefits. Would you like to find out more about our benefits? Check our benefits package.

At Planon, we put our people at the heart of everything we do and create an inspiring and safe environment that enables everyone to work, learn, live, and play.

Our strategic partnership with Schneider Electric, a global leader in energy management and automation, further strengthens our ability to deliver innovative smart building solutions and drive progress in sustainability and technology.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

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We may use artificial intelligence (AI) or automated tools to support parts of our recruitment process, such as application screening and candidate assessment. These tools assist our recruiters, and final employment decisions are always made by human professionals.