2026-1811 - Customer Success Manager Nordics

Wed, 01 Jul 2026 13:23:11 Z

Category : Sales & Marketing - Sales/Customer Success Manager
Contract type : Permanent
Position description :
As our new Customer Success Manager, you’ll be the strategic link between our top clients and our internal teams. Supporting customers across the Netherlands, you'll build strong relationships, resolve operational issues, and help clients unlock the full potential of their Planon solutions. Reporting to the Manager Sales, you’ll work closely with account managers, product teams, and support, both remotely and on-site. This regional role is key to driving client success, boosting adoption, and uncovering growth opportunities. In this role, you’ll act as the voice of the customer. You connect the dots between our clients and Planon’s teams, aligning business goals with product capabilities. Whether it’s navigating complex environments, solving operational roadblocks, or guiding customers toward smarter product use, you’ll be at the heart of it all. You will: Develop a deep understanding of each client’s business, goals, and challenges, building relationships from daily users to executive stakeholders Lead regular touchpoints with customers to review KPIs, highlight product value, and share relevant Planon services Coordinate internal resources to support adoption and ensure clients realize maximum value from their solutions Proactively identify risks or blockers and take timely action to resolve them Collaborate with Product, R&D, and Support teams to represent customer needs and drive continuous improvement Balance reactive support with proactive planning, always steering customers toward greater product maturity

In this role, you’ll manage high-profile, existing customers, driving customer retention, boosting adoption of Planon, and resolving operational challenges. By working closely with the account manager, you’ll uncover expansion opportunities and leverage your technical expertise to address any issues that require escalation. The ideal candidate is someone who thrives in a complex environment, acts as a trusted advisor, and is passionate about helping customers achieve long-term success. What you bring: 5+ years of experience in sales or customer success management within the IT space, preferably with IWMS, CAFM, or similar software across multiple regions Proven track record in driving retention and user adoption in complex customer environments, with a sharp focus on identifying and mitigating risks Strong understanding of software implementation methodologies and how they apply to customer success Excellent communication skills, with the technical know-how to act as a trusted advisor A self-starter who takes initiative and effectively manages their time to deliver top results A strategic mindset for developing and implementing ideas to improve customer retention, while building strong relationships both internally and externally to drive results

2026-1804 - Inside sales specialist

Tue, 21 Jul 2026 22:10:53 Z

Category : Sales & Marketing - Sales/Account Manager Inside Sales
Contract type : Permanent
Position description :
As Inside Sales Specialist, you help our sales team run smoothly and ensure customers get the best experience. Your work allows Account Managers to focus on building relationships and growing the business, while you handle the details. You’ll see your impact every day, whether it’s a smoother process, a satisfied customer, or a team that works better together. If you enjoy variety, connecting with people, and making a visible impact, this is your opportunity. You’ll work closely with one or two Account Managers as a true team, acting as the operational point of contact for your customers. Together, you make sure customers always have the right support and a seamless experience. You’ll also benefit from a structured onboarding program and ongoing learning support to help you get up to speed and continue developing your skills. What you’ll do You’ll provide daily sales support to Account Managers in a role where no two days are the same. Expect a lot of variety, frequent switching between tasks, and plenty of different stakeholders to manage, both internally and externally. You will: Prepare quotes, manage renewals, and keep our CRM (Salesforce) accurate and up to date Coordinate communication and follow-up between internal teams and customers Advise on licensing models, handle security qualification forms, BID documentation and ensure documentation is complete and compliant Act as the operational point of contact for our customers, taking co-ownership to build strong, lasting relationships Spot process bottlenecks and drive smarter, more efficient ways of working for the sales team

2-3 years of experience in inside sales, sales support, or sales coordination, preferably in an international or multi-stakeholder environment Strong command of English, Dutch and French - able to communicate confidently with both customers and colleagues Strong stakeholder management skills, building trust and coordinating effectively with a range of internal and external contacts Proactive, self-starting attitude, comfortable taking initiative, asking questions, and suggesting improvements Analytical and organizational skills to manage complex information, prioritize tasks, and keep CRM and documentation accurate Excellent command of the French and English language

RSS export of vacancies - Only featured vacancies : No / We Offer : Sales & Marketing - Sales-->Account Manager Inside Sales, Sales & Marketing - Sales-->Customer Success Manager

2026-1811 - Customer Success Manager Nordics

2026-1804 - Inside sales specialist