2025-1629 - Customer Success Manager Netherlands

Tue, 12 May 2026 11:05:20 Z

Category : Sales & Marketing - Sales/Customer Success Manager
Contract type : Permanent
Position description :
As our new Customer Success Manager, you’ll be the strategic link between our top clients and our internal teams. Supporting customers across the Netherlands, you'll build strong relationships, resolve operational issues, and help clients unlock the full potential of their Planon solutions. Reporting to the Manager Sales, you’ll work closely with account managers, product teams, and support, both remotely and on-site. This regional role is key to driving client success, boosting adoption, and uncovering growth opportunities. In this role, you’ll act as the voice of the customer. You connect the dots between our clients and Planon’s teams, aligning business goals with product capabilities. Whether it’s navigating complex environments, solving operational roadblocks, or guiding customers toward smarter product use, you’ll be at the heart of it all. You will: Develop a deep understanding of each client’s business, goals, and challenges, building relationships from daily users to executive stakeholders Lead regular touchpoints with customers to review KPIs, highlight product value, and share relevant Planon services Coordinate internal resources to support adoption and ensure clients realize maximum value from their solutions Proactively identify risks or blockers and take timely action to resolve them Collaborate with Product, R&D, and Support teams to represent customer needs and drive continuous improvement Balance reactive support with proactive planning, always steering customers toward greater product maturity

In this role, you’ll manage high-profile, existing customers, driving customer retention, boosting adoption of Planon, and resolving operational challenges. By working closely with the account manager, you’ll uncover expansion opportunities and leverage your technical expertise to address any issues that require escalation. The ideal candidate is someone who thrives in a complex environment, acts as a trusted advisor, and is passionate about helping customers achieve long-term success. What you bring: 5+ years of experience in sales or customer success management within the IT space, preferably with IWMS, CAFM, or similar software across multiple regions Proven track record in driving retention and user adoption in complex customer environments, with a sharp focus on identifying and mitigating risks Strong understanding of software implementation methodologies and how they apply to customer success Excellent communication skills, with the technical know-how to act as a trusted advisor A self-starter who takes initiative and effectively manages their time to deliver top results A strategic mindset for developing and implementing ideas to improve customer retention, while building strong relationships both internally and externally to drive results

2026-1758 - Director HR

Sun, 31 May 2026 22:12:05 Z

Category : Shared Services - HR/HR Integrations Director
Contract type : Employee
Position description :
Planon is a leading global provider of smart, sustainable building management software. As part of Schneider Electric, we are scaling our platform, accelerating innovation, and strengthening the capabilities needed to support customers and partners worldwide. To help shape this next chapter, we are hiring a Director HR Business Partner. In this role, you report to the CHRO and will lead the people agenda that enables growth, performance, and transformation across geographies (North America, Europe, MEA & APAC) and functions. You combine strategic leadership with hands-on execution,coaching senior leaders, strengthening culture and engagement, and building the talent and capabilities required for a leading B2B SaaS business. What you’ll do: Partner with the Executive Management Team as a trusted advisor on organization design, operating model evolution, leadership effectiveness, and talent strategy. Drive a scalable people & culture agenda that supports growth, customer and partner impact, and strong performance management. Coach senior leaders and develop high-potential talent to lead through change and complexity. Strengthen culture and engagement through measurable initiatives (eNPS/engagement action planning, leadership behaviours, inclusion). Lead workforce planning and capability building across critical domains (commercial, product & technology roles). Support M&A and integration efforts from an HR perspective (due diligence, integration planning, retention, culture). Use HR tech and people analytics to improve decision-making, scalability, and employee experience.

What you bring: 10+ years of progressive leadership experience, including senior HRBP roles in international, high-growth environments (preferably B2B SaaS / tech). Proven ability to influence at C-level and drive transformation, organization design, and leadership development. Track record of improving engagement and shaping culture in scaling organizations. Experience with M&A and post-merger integration is a strong plus. Data- and tech-minded: comfortable leveraging HR tech, people analytics, and (responsible) AI to improve outcomes. Strong coaching style, pragmatic execution mindset, and ability to work effectively in ambiguity.

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2025-1629 - Customer Success Manager Netherlands

2026-1758 - Director HR