2026-1805 - Account Manager North America

Sun, 19 Jul 2026 22:09:22 Z

Category : Sales & Marketing - Sales/Account Manager
Contract type : Permanent
Position description :
Planon North America is looking for key account managers to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and communications with clients, proactively respond to client needs, advise and guide clients on their smart workplace technology journey, and serve as a resource for additional solutions that serve our clients’ best interests. You will be the first line of accountability for client satisfaction and growth. The successful candidate for this position is a dynamic, independent thinker, who is able to understand our client’s business needs, anticipate client requirements, and provide swift resolution to any client issues or demands. As the face of Planon to our customers, your role is critical to our ongoing growth and success! You will successfully fulfill this role by: Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction; Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc. Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services; Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer; Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities; Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities.

A company is nothing without its people. Our diverse group of employees is the heart of our culture and the key to our collective success. To be successful in this role, you will need to be pro-active, intuitive, and results-driven. Our ideal candidate meets the following criteria: A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS). You are customer-centric and detail-oriented. You are entrepreneurial and consultative. You have experience working with large enterprise clients. You have experience working with cross functional teams with delivery on solutions. Based in North America (East-coast based).

2026-1722 - Solutions advisor (Presales) North America

Sun, 19 Jul 2026 22:09:21 Z

Category : Sales & Marketing - Sales/Presales Consultant
Contract type : Permanent
Position description :
As a Solutions Advisor at Planon, you will work with enterprise customers to understand their real estate and facility operations needs and provide solutions using Planon technology platform.. You will partner closely with the sales team to support both new opportunities and existing customers. You will work across multiple industries and solution areas, including data centers and field services. You will also gain deep exposure to IWMS and smart building technologies. Within a growing North American team, you’ll have high ownership and visibility, with the opportunity to influence customer outcomes and grow your expertise in a complex, evolving domain. Planon is a market leader in IWMS and smart sustainable building technology, trusted by large enterprise organizations worldwide. You’ll join a collaborative, international company that values innovation, learning, and taking ownership. What you’ll do Present Planon solutions across IWMS, Facilities, Real Estate, GIS, BIM, IoT, and related domains to business, technical, and executive stakeholders Lead discovery sessions to identify functional and technical challenges and shape solution approaches aligned to customer processes Understand how customers use existing Planon solutions, drive adoption of core workflows, and remove barriers to value realization Deliver tailored on-site and virtual demonstrations focused on real-world customer use cases Lead and support Proofs of Concept and pilot initiatives, including expansion, new business, data center, and field service scenarios Capture and communicate product gaps and customer feedback to Product and Implementation teams to support continuous improvement Partner closely with Account Managers and Marketing, support RFIs/RFPs, represent Planon in customer engagements and industry events, and travel across North America Travel: This role includes customer and event travel across North America, typically around 30–40%, with flexibility depending on deal and customer needs.

You are someone who works comfortably with complex enterprise customers, takes ownership end to end, and operates effectively in a lean, enterprise focused environment. You bring: 2–5+ years of experience in Presales, Sales Engineering, Enterprise Customer Success or Solutions Consulting Experience leading discovery sessions and tailored demonstrations for complex, multi stakeholder enterprise environments Hands on experience with enterprise SaaS or complex B2B software, within IWMS, facilities, real estate, or asset centric domains Experience leading or supporting Proof of Concepts or pilots, including scenarios with operational complexity such as data centers or field services Strong communication skills with the ability to engage business, technical, and executive stakeholders A self directed, growth oriented mindset, comfortable learning new solution areas and taking ownership, with exposure to smart building technologies, integrations, or data driven environments accelerating ramp up

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2026-1805 - Account Manager North America

2026-1722 - Solutions advisor (Presales) North America