2026-1805 - Account Manager North America

Tue, 21 Jul 2026 22:10:53 Z

Category : Sales & Marketing - Sales/Account Manager
Contract type : Permanent
Position description :
Planon North America is looking for key account managers to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and communications with clients, proactively respond to client needs, advise and guide clients on their smart workplace technology journey, and serve as a resource for additional solutions that serve our clients’ best interests. You will be the first line of accountability for client satisfaction and growth. The successful candidate for this position is a dynamic, independent thinker, who is able to understand our client’s business needs, anticipate client requirements, and provide swift resolution to any client issues or demands. As the face of Planon to our customers, your role is critical to our ongoing growth and success! You will successfully fulfill this role by: Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction; Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc. Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services; Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer; Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities; Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities.

A company is nothing without its people. Our diverse group of employees is the heart of our culture and the key to our collective success. To be successful in this role, you will need to be pro-active, intuitive, and results-driven. Our ideal candidate meets the following criteria: A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS). You are customer-centric and detail-oriented. You are entrepreneurial and consultative. You have experience working with large enterprise clients. You have experience working with cross functional teams with delivery on solutions. Based in North America (East-coast based).

2026-1729 - Implementation Consultant Real Estate Austria (DACH)

Tue, 21 Jul 2026 22:10:52 Z

Category : Customer Services - Management/Manager Services
Contract type : Permanent
Position description :
Real estate companies often struggle with disconnected data, manual processes and systems that don’t match how they actually work. That’s where you come in. As an Implementation Consultant Real Estate at Planon, you turn the way customers operate into practical, working solutions in Planon Real Estate / COOR. You don’t just advise, you build, configure and deliver systems that people use every day. Working on small, fast-paced projects, you take ownership from initial setup through go-live and early adoption. You are close to the customer, close to the product, and directly responsible for making sure the solution works in practice. With limited travel and a strong team around you, this role offers a hands-on path to grow into a specialist at the intersection of real estate, software and data. What you’ll do Implement Planon Real Estate / COOR software for customers across Austria and the DACH region Translate customer requirements into system configurations, workflows and data structures Configure the application, including data setup and imports Run workshops and training sessions to support implementation and user adoption Own the implementation process end-to-end, including coordination and post go-live support

Comfortable working in customer-facing environments, you take ownership and enjoy turning requirements into practical solutions. You bring: A background or degree in Real Estate, Facility Management, Architecture, Construction or a related field Strong interest in software, systems and working with data Up to 3 years of experience, or a motivated graduate eager to grow into an implementation role Ability to translate customer needs into practical, system-based solutions Fluent in German and English Based in Salzburg or Graz

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2026-1805 - Account Manager North America

2026-1729 - Implementation Consultant Real Estate Austria (DACH)