2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1737 - Growth Marketeer

Thu, 04 Jun 2026 22:12:51 Z

Category : Sales & Marketing - Marketing/Growth Marketeer
Contract type : Permanent
Position description :
Build scalable growth engines that unlock new markets worldwide. As a Growth Marketer at Planon, you play a key role in bringing our solutions to market globally. You take end-to-end ownership of a strategic growth domain, such as Field Services or Datacenters, and build and scale marketing programs, from market entry and positioning to pipeline creation and continuous optimization across regions. Your campaigns and content have direct impact on new business pipeline, market positioning, and regional visibility. Strong storytelling and writing skills are therefore essential to your success. You will join a modern, international marketing organization where experimentation and optimization are the standard. You work with data to understand what works, improve performance, and contribute to a more effective marketing organization. What you’ll do As a Growth Marketer, you design and execute campaigns that directly contribute to international growth and new business. You work closely with teams across regions and disciplines to bring campaigns from concept to launch, and ensure they deliver measurable impact. Your key responsibilities: Design and execute multi-channel campaigns that open new markets and grow the pipeline Create and optimize content that activates leads and drives conversion Own campaigns end-to-end: from idea and content creation to execution and optimization Coordinate internal and external stakeholders (digital, regional marketing, agencies) to successfully deliver campaigns Improve campaigns using data, experiments, and A/B testing to continuously increase ROI Work with marketing automation (e.g. Marketo) and CRM (e.g. Salesforce) to build effective flows and campaigns

You take ownership, work in a structured way, and know how to turn ideas into concrete results. You are comfortable managing multiple stakeholders and keeping momentum in a dynamic, international environment. You combine strong writing skills with the ability to execute and deliver campaigns. What we’re looking for: 4–7 years of experience in B2B digital/growth marketing Experience setting up and executing multi-channel campaigns Strong in content creation, with a focus on conversion Experience with marketing automation (Marketo) and CRM (Salesforce) Analytical and comfortable improving campaigns based on data and experimentation Fluent in English (Dutch is a plus) You live within a maximum of 1 hour commuting distance of our headquarters in Nijmegen

RSS export of vacancies - Only featured vacancies : No / We Offer : Sales & Marketing - Marketing-->Growth Marketeer, Customer Services - Customer Support-->Support Consultant

2026-1718 - Support Consultant

2026-1737 - Growth Marketeer