2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2025-1675 - Manager Sales – Account Management (Nordics & UK)

Fri, 10 Apr 2026 22:16:19 Z

Category : Sales & Marketing - Management/Manager Sales
Contract type : Permanent
Position description :
At Planon, we help organisations manage buildings and workplaces in a smarter and more sustainable way. Our Integrated Workplace Management System (IWMS) operates at ERP level and supports complex, international organisations in managing property, facilities and workplace processes. We are looking for a Manager Sales to lead our Account Management team for the Nordics and UK. This is a leadership role focused on existing strategic customers, strengthening long-term partnerships, ensuring successful renewals, and identifying opportunities to expand within complex organisations across Sweden and the UK. What you'll do Your team is responsible for renewals, long-term account development, and expanding Planon’s footprint across departments, business units, and geographies. You will: Lead and coach account managers in Sweden and the UK, adapting your style to individuals and cultures Ensure a structured and proactive approach to renewals, contract negotiations, and account expansion Support the team in navigating complex enterprise environments and multi-stakeholder decision-making Contribute to regional strategy and strengthen collaboration with sales, presales, marketing, and delivery teams Represent Planon in key customer dialogues and industry forums Combine team development with direct involvement in strategic accounts This is a hands-on leadership position where you balance team management with active engagement in key accounts.

We are seeking a leader with the experience and mindset to manage and grow complex enterprise accounts over time, protecting and expanding existing partnerships in a structured and sustainable way. You bring: At least 3 years’ experience leading an international sales or account management team within SaaS or enterprise software Proven track record in renewals, complex contract negotiations, and strategic account development Experience with solution- or value-based selling, ideally in software operating at ERP level Strong coaching skills and the ability to adapt your leadership style across cultures Fluency in Swedish and English, with willingness to travel within the Nordics and UK Confidence in navigating complex discussions, creating clarity, setting direction, and building trust internally and with customers

RSS export of vacancies - Only featured vacancies : No / We Offer : Sales & Marketing - Management-->Manager Sales, Customer Services - Customer Support-->Support Consultant

2026-1718 - Support Consultant

2025-1675 - Manager Sales – Account Management (Nordics & UK)