2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1729 - Business Consultant Real Estate Austria (DACH)

Fri, 10 Apr 2026 22:16:19 Z

Category : Customer Services - Management/Manager Services
Contract type : Permanent
Position description :
This role is for business consultants who want to move beyond analysis and recommendations and see their work translate into real decisions and measurable outcomes. As a Business Consultant Real Estate at Planon, you operate close to the client’s core: shaping strategic direction, influencing investment decisions and helping organizations transform how they manage Corporate Real Estate and Commercial Real Estate. You work at the intersection of consulting, technology and commercial strategy, engaging directly with C level decision makers. You turn complex challenges into clear roadmaps and business cases, while also playing an active role in expanding customer relationships and driving growth. If you are motivated by impact over output, ownership over support, and visibility at executive level, this role offers a platform where strategic thinking and commercial responsibility genuinely come together. What you will do In this role, you combine strategic Real Estate advisory with commercial ownership. You work at executive level with customers while actively driving growth and strengthening Planon’s position within the Corporate Real Estate market. Act as a strategic Real Estate advisor for prospects and customers, engaging directly with senior and C level stakeholders Drive commercial growth by identifying opportunities and translating challenges into clear roadmaps and business cases Develop strategic Real Estate roadmaps for new and existing customers in close collaboration with Sales and Account Teams Steer customer discussions on strategy and content level, identifying pain points and positioning Planon’s value Support account expansion by extending Planon’s footprint through new solutions and use cases Represent Planon as a thought leader through executive sessions, workshops and industry events

You bring the experience and mindset to operate at the intersection of strategy, Real Estate, technology and commercial growth, and you are comfortable engaging with senior stakeholders in complex environments. 3+ years of experience in advisory or consulting, preferably in complex, technology driven environments within Corporate / Commercial Real Estate Strong strategic and analytical capabilities, able to translate insights into roadmaps, business cases and executive level recommendations Proven ability to engage with senior and C level stakeholders and steer discussions at strategic and content level Commercial mindset with experience working closely with Sales and Account teams to drive growth Fluency in German and English; affinity with Real Estate systems (e.g. SAP RE FX) is a strong advantage Living in either Salzburg or Graz, due to our offices being located there.

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2026-1718 - Support Consultant

2026-1729 - Business Consultant Real Estate Austria (DACH)