RSS export of vacancies - Seulement les offres à la une : No / Métier : Customer Services - Management, Solution Development - Solution Management

2026-1845 - Solution Center Specialist - DC

Thu, 08 Oct 2026 12:36:55 Z

Category : Solution Development - Solution Management/Solution Center Specialist
Contract type : Permanent
Position description :
Planon for Data Centers is an enterprise solution built on proven Planon CMMS technology and designed for mission-critical environments. It brings maintenance, compliance, asset performance and energy insights together in one solution. By integrating with DCIM, BMS, EPMS and other monitoring systems, it helps data center operators modernize operations without vendor lock-in. Planon for Data Centers is sold both by Planon and by Schneider Electric. As our Solution Center Specialist for Data Centers, you will help define, design and configure the solution best practice so colleagues, partners and customers can sell and implement it consistently and efficiently. You will combine market knowledge with hands-on solution expertise, supporting compelling demonstrations, reliable delivery environments and a strong knowledge base. You will operate both strategically and hands-on, working across the Solution Center, related business areas and partners to strengthen sales and implementation success while helping Planon continue to innovate in data center management. What we can challenge you with: Define, design and maintain high-quality best-practice configurations for Planon for Data Centers. Build and continuously improve solution content that helps customers solve maintenance, compliance, asset performance and energy-management challenges. Support and maintain demo and delivery environments, enabling colleagues and partners to present and implement the solution effectively. Contribute specialist input to RFQs, RFPs and implementation questions, safeguarding the quality and consistency of product knowledge. Develop and maintain the solution knowledge base, FAQs and product lifecycle information. Act as a subject-matter expert for solution-specific learning tracks and supporting materials. Evaluate implementations, capture lessons learned and contribute to continuous improvement and Solution Center projects.

You combine knowledge of the data center market with practical experience implementing and supporting enterprise software solutions, including Planon. You are analytical, customer-focused and comfortable translating complex operational needs into clear, usable solution configurations and guidance. You communicate clearly, document accurately and collaborate effectively with colleagues and partners across functions and regions. Must-Haves More than five years of professional experience implementing enterprise software solutions, preferably CMMS, IWMS or ERP solutions. Practical knowledge of data center operations and comparable data center CMMS solutions. Experience defining or configuring repeatable solution best practices for customer implementations. Ability to translate market and customer challenges into clear, compelling and implementable solutions. Strong business English, including accurate documentation and clear knowledge transfer. Ability to work strategically and hands-on while collaborating with sales, implementation teams, business areas and partners. A relevant Bachelor’s or Master’s degree in IT and Management, Real Estate, Maintenance, or a comparable field. Good-to-Haves Experience integrating enterprise solutions with DCIM, BMS, EPMS or monitoring platforms. Experience supporting product demonstrations, delivery environments or enablement for pre-sales and implementation teams. Experience responding to RFQs or RFPs and maintaining structured product lifecycle knowledge. Experience creating learning content, knowledge-base articles or frequently asked questions. Familiarity with energy insights, asset performance, maintenance and compliance in mission-critical environments. Interest in using AI-supported tools responsibly to improve documentation, knowledge sharing and solution enablement.

2026-1841 - Manager Services (M/F/D) - Central Europe CE (Hybrid)

Sun, 18 Oct 2026 22:13:16 Z

Category : Customer Services - Management/Manager Services
Contract type : Employee
Position description :
Global mindset. Local delivery. Entrepreneurial drive. Our services organization works as one global team. As Manager Services Germany, you connect our German Services team to that global organization. You make sure customers in CE get excellent local delivery, backed by the full knowledge, standards and capacity of our international Services network. You will work closely with your fellow Managers Services in other countries, the Services Delivery Director and the global PMO. Together you will shape how we deliver, share best practices and grow the business. You combine people leadership, operational excellence and commercial ownership, and you run your team like an entrepreneur. You see opportunities beyond borders and help your team do the same. What we can challenge you with Connect CE to Global Services. Align CE with global standards, tools and practices. Ensure it contributes to and benefits from the global network, partnering with the global PMO to optimize resourcing. Collaborate as one global leadership team. Partner with regional Services Managers on knowledge sharing, capability building and joint initiatives, making cross-border collaboration the norm. Own local delivery excellence. Lead CE Services team and ensure implementations and life-cycle services meet contracts, SLAs, scope and budget. Think and act like an entrepreneur. Own Global Services revenue, profitability and billability. Guide PMO planning with insight into team skills and availability, build a broadly deployable team, and drive growth through offers, positioning, upselling and cross-selling. Grow broad, versatile professionals. Help consultants expand their skills across products, customers and countries so they can work locally and globally. Align recruitment, onboarding, performance and development with this goal. Drive the partner strategy in your region. Strengthen CE’s partner strategy with the Services Delivery Director and Global Partner Success Consultants, balancing own and partner delivery while maintaining quality standards. Be the steady hand in escalations. Serve as the first contact for customer steering groups and escalations, resolving issues constructively with local and global stakeholders. Drive change and continuous improvement. Challenge established practices, introduce innovation and help the team adopt new ways of working without compromising customer satisfaction or employee engagement. Shape the strategy. Help shape the Global Services Area plan with the Services Delivery Director and fellow Services Managers, bringing a CE perspective to global decisions.

This role is a great fit if you are a leader who builds bridges between local teams and a global organization, and who sees change as an opportunity. Must-haves A relevant university degree, or equivalent professional experience. At least five years of relevant work experience in software implementations, software consulting or facility management. Proven experience leading teams through change, ideally including a shift towards new ways of working or a more international orientation. Experience working in international, cross-border or matrix organizations. An entrepreneurial mindset: you spot opportunities, take ownership and act on them. Experience with sales, pre-sales and RFP support. Resilience under pressure and the ability to handle escalations and conflicting interests constructively. Fluent German and English, with confidence in an international environment. Good-to-haves Understanding of P&L, forecasting and service-delivery KPIs. Experience building or executing a partner strategy within a global framework. Experience introducing global standards or shared delivery models in a local team. Business development experience, including service offers, upselling or cross-selling.