RSS export of vacancies - Only featured vacancies : No / Profession : Customer Services - Customer Support, Solution Development - Solution Management

2026-1773 - Product Manager - Field Services

Thu, 04 Jun 2026 22:12:52 Z

Category : Solution Development - Solution Management/Product Manager
Contract type : Permanent
Position description :
As a Product Manager – FSBS (Field Services Business Solution), you will be the strategic and functional link between our Solution Center, Product Line enigineering and Software Development teams. You will own the solution roadmap and backlog for our FSBS solution, ensuring our offerings align with customer needs, technological innovations, and industry trends. You will collaborate closely with cross‑functional teams including software development, infrastructure engineering, product management, and customer success to deliver high‑quality features that support operational excellence hard services and soft services providers. You’ll be part of a dynamic and collaborative, team of developers, product managers, and other functional designers, all working together to achieve shared goals. You successfully fulfil your role by: Product Ownership & Delivery Translate customer and market requirements into clear, actionable user stories and acceptance criteria. Coordinate and drive release planning and sprint planning activities with other product managers and development teams. Validate and verify delivered features to ensure high quality and customer value. Own and manage the Product Backlog, ensuring clarity, prioritization, and alignment with business goals. Includes end-responsibility for a high quality Accelerator to enable new business sales, existing business upsell and efficient best-practice based implementations that guarantee satisfied customers. Stakeholder Engagement Act as the voice of the customer to guide product decisions and technical direction. Work closely with global teams across software development, engineering, project management, and customer operations. Work closely with technology partners to enrich our solution with partner based capabilities in Planon Marketplace. Present new features and enhancements during sprint reviews alongside development teams.

We are looking for an experienced Product Manager with strong functional and analytical capabilities, ideally with deep familiarity in hard services, maintenance and soft services management. Our ideal candidate meets the following criteria: Bachelor’s degree in Facility Management, Maintenance Management, Real Estate Management, Business, Finance or Technology. Experience in product management (SaaS B2B) in a similar domain in which we operate. 5–8 years of experience in Product Management with proven expertise in customer and marketing oriented tasks, preferably with experience in a Field Services environment. Strong analytical, organizational, and communication skills with the ability to simplify complex technical concepts. You have prior relevant experience in handling IWMS of FSBS applications. Experience in domains of Asset & Maintenance, Service Management, BIM, Space Management and Energy & Sustainability Management. Ability to work independently and collaboratively in a fast paced environment. Excellent command of English and presentation skills for global collaboration.

2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1721 - Product Manager: Data Centers

Wed, 04 Mar 2026 04:57:30 Z

Category : Solution Development - Solution Management/Product Manager
Contract type : Permanent
Position description :
As a Product Manager – Data Centers, you will be the strategic and functional link between our Product Market Combination, Engineering, and Software Development teams. You will own the product roadmap, and backlog for our Data Center solutions—ensuring our offerings align with customer needs, technological innovations, and industry trends. You will collaborate closely with crossfunctional teams including the Product Line teams, software development, infrastructure engineering, product management, and customer success to deliver highquality features that support operational excellence within missioncritical data center environments. You’ll be part of a dynamic and collaborative, team of developers, product managers, and other functional designers, all working together to achieve shared goals. You successfully fulfill your role by: Product Ownership & Delivery Own and manage the Product Backlog, ensuring clarity, prioritization, and alignment with business goals. Coordinate and drive release planning and sprint planning activities with development teams. Translate customer and market requirements into clear, actionable user stories and acceptance criteria. Validate and verify delivered features to ensure high quality and customer value. Stakeholder Engagement Work closely with global teams across software development, engineering, project management, customer operations and partners, including Schneider Electric. Work closely with technology partners to enrich our solution with partner based capabilities in Planon Marketplace. Present new features and enhancements during sprint reviews alongside development teams. Act as the voice of the customer to guide product decisions and technical direction.

We are looking for an experienced Product Manager with strong functional and analytical capabilities, ideally with deep familiarity in data center maintenance operations. Our ideal candidate meets the following criteria: Bachelor’s degree in IT, Engineering, or a related technical domain. 5–8 years of experience in Product Management with proven expertise in Agile frameworks (Scrum, Kanban). Proficiency with Agile tools such as JIRA and Confluence. Strong analytical, organizational, and communication skills with the ability to simplify complex technical concepts. You have prior relevant experience in handling Data centre applications. Experience in data centres, cloud infrastructure, DCIM systems, facility management, or mission critical environments. Ability to work independently and collaboratively in a fast paced environment. Excellent command of English for global collaboration.