2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1736 - Partner Sales Manager MEA

Fri, 10 Apr 2026 22:16:19 Z

Category : Sales & Marketing - Sales/Partner Sales Manager
Contract type : Permanent
Position description :
This is a role for someone who wants to build revenue, not manage an inherited pipeline. Planon is accelerating its growth across the Middle East & Africa through a partner-led strategy. As Partner Sales Manager, you will play a central role in that journey. You will work closely with established partners, including those in the SAP ecosystem. Together, you will open doors, create opportunities, and win new customers. You will help shape how partner-led sales is executed in one of the fastest-growing regions globally. You will build your own pipeline, influence it, and close it. If you are commercially sharp, hands-on, and ready for ownership, this role gives you the platform to make a visible impact. What you’ll be doing Build and own a new business pipeline across MEA through partner collaboration Identify opportunities in the market and engage partners to pursue them Work directly with partner sales teams as a co-selling counterpart Drive deals end-to-end, from first outreach to successful closure Generate leads through direct prospecting (LinkedIn, network, outreach) Manage multiple partners while staying unbiased and opportunity-focused

We’re looking for a commercially driven sales professional who thrives in partner-led environments and is comfortable building pipeline from the ground up. 5 years of experience in software sales with a focus on partner/channel sales Proven ability to generate and close new business opportunities Experience selling with or through partners in enterprise sales cycles Exposure to the SAP ecosystem is a strong advantage Fluent in English and Arabic Self-starter mindset: proactive, resilient, and comfortable with ambiguity

RSS export of vacancies - Only featured vacancies : No / Organisation : Organisational structure-->Facilities Field Services Revenue Operations-->F-FS BA Emerging Markets-->Partnering, Organisational structure-->Product and Operations-->PO Cloud and Support-->PO Global Support Universe

2026-1718 - Support Consultant

2026-1736 - Partner Sales Manager MEA