2025-1629 - Customer Success Manager Netherlands

Tue, 12 May 2026 11:05:20 Z

Category : Sales & Marketing - Sales/Customer Success Manager
Contract type : Permanent
Position description :
As our new Customer Success Manager, you’ll be the strategic link between our top clients and our internal teams. Supporting customers across the Netherlands, you'll build strong relationships, resolve operational issues, and help clients unlock the full potential of their Planon solutions. Reporting to the Manager Sales, you’ll work closely with account managers, product teams, and support, both remotely and on-site. This regional role is key to driving client success, boosting adoption, and uncovering growth opportunities. In this role, you’ll act as the voice of the customer. You connect the dots between our clients and Planon’s teams, aligning business goals with product capabilities. Whether it’s navigating complex environments, solving operational roadblocks, or guiding customers toward smarter product use, you’ll be at the heart of it all. You will: Develop a deep understanding of each client’s business, goals, and challenges, building relationships from daily users to executive stakeholders Lead regular touchpoints with customers to review KPIs, highlight product value, and share relevant Planon services Coordinate internal resources to support adoption and ensure clients realize maximum value from their solutions Proactively identify risks or blockers and take timely action to resolve them Collaborate with Product, R&D, and Support teams to represent customer needs and drive continuous improvement Balance reactive support with proactive planning, always steering customers toward greater product maturity

In this role, you’ll manage high-profile, existing customers, driving customer retention, boosting adoption of Planon, and resolving operational challenges. By working closely with the account manager, you’ll uncover expansion opportunities and leverage your technical expertise to address any issues that require escalation. The ideal candidate is someone who thrives in a complex environment, acts as a trusted advisor, and is passionate about helping customers achieve long-term success. What you bring: 5+ years of experience in sales or customer success management within the IT space, preferably with IWMS, CAFM, or similar software across multiple regions Proven track record in driving retention and user adoption in complex customer environments, with a sharp focus on identifying and mitigating risks Strong understanding of software implementation methodologies and how they apply to customer success Excellent communication skills, with the technical know-how to act as a trusted advisor A self-starter who takes initiative and effectively manages their time to deliver top results A strategic mindset for developing and implementing ideas to improve customer retention, while building strong relationships both internally and externally to drive results

2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English