2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1738 - Principal Product Strategist - UX/UI

Thu, 02 Apr 2026 11:25:42 Z

Category : Product Development - Development/UX/UI Strategist
Contract type : Permanent
Position description :
Do you want to define and drive the design vision across our digital platforms? At Planon, part of Schneider Electric you will play a critical role in shaping the future of our design function. In this role you will be responsible for modernizing our user experience, unifying legacy and modern front-end technologies, and establishing a scalable design framework that ensures a consistent experience across our applications. This role reports directly into our CPO and you will work cross-functional to align design strategy with technology modernization efforts. What will you do Define and lead the UI/UX design strategy across all digital products. Create a unified design framework that bridges legacy systems with modern front-end architecture. Establish long-term design principles and governance for product development. Identify and implement the “design glue” that connects legacy interfaces with modern user experiences during modernization. Lead and mentor a team of 7 UI/UX designers by providing direction, coaching and support to strengthen the team’s strategic capabilities. Evaluate and introduce modern design tools and workflows, including AI-enabled design tools. Ensure the design organization remains up to date with emerging UX/UI methodologies and technologies.

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. Our ideal candidate meets the following criteria: 10+ years of experience in UI/UX design within a product environment. Strong track record in leading and mentoring design teams. Proven experience with Mobile applications, Artificial Intelligence (AI) in collaboration with the Engineering team. Proven ability collaborating with tech teams to integrate new and legacy interfaces Experience with meta-driven front-ends (ex: Angular, React, etc) Highly proactive and autonomous, fluent in English is a must. Experience and understanding of the technological aspects of blending legacy and modern frond-end approaches.

RSS export of vacancies - Only featured vacancies : No / Organisation : Organisational structure-->Product and Operations-->PO Cloud and Support, Organisational structure-->Product and Operations-->PO UX

2026-1718 - Support Consultant

2026-1738 - Principal Product Strategist - UX/UI