2026-1718 - Support Consultant

Wed, 01 Apr 2026 05:19:58 Z

Category : Customer Services - Customer Support/Support Consultant
Contract type : Permanent
Position description :
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company. As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners, customers and colleagues worldwide. As a team member, you’ll work closely with development, sales, and all the different partners from Planon. At the Support team, we do more than just assist. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners & customers to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge. You successfully fulfil your role by: Recording tickets in the reporting system. Monitoring the progress of tickets and attending to their prompt and correct handling and communication with the customer (whether internal or external). Active “ownership” is also expected. Answering questions, advising on possible solutions to problems, and providing possible workarounds. Analyzing software errors, documenting them, and then forwarding them to development. Experience in resolving tickets using ITIL concepts, implementing Incident management, problem management, and Change Management. Coordinate with various teams, raise support tickets for all issues, analyse root causes, and assist in inefficient resolution of all production processes. Tracking down the issues with the application server / Database server and ensuring minimum downtime for any given application. Help the customer in the installation / Upgrade process of Planon software

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring tickets progress, analysing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality. Our ideal candidate meets the following criteria: 3 – 5 years of relevant work experience in a support role. Strong IT affinity and knowledge of ITIL is a plus. Experience in complex software support e.g. ERP, CRM. Experience working with distributed Teams. You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions. Good oral and written communication in English

2026-1725 - Partner Sales Manager

Fri, 10 Apr 2026 22:16:19 Z

Category : Sales & Marketing - Partnering/Senior Partner Manager
Contract type : Permanent
Position description :
Drive the development of the Europe West partner ecosystem and transform it into a measurable revenue engine. At Planon, this role is central to accelerating our Europe West growth strategy. You will build and manage a high-performing network of local resellers and implementation partners who actively generate pipelines and close new business. This is not a maintenance role. You will enter a greenfield environment with the autonomy to define priorities, recruit the right partners, and deliver commercial results. Your impact will be tangible in signed customers, recurring license revenue, and long-term strategic partnerships across the Europe West market. If you thrive on building, activating, and holding partners accountable, and want ownership rather than oversight, this role offers real influence and responsibility. What will you do Build and expand Planon’s Europe West partner ecosystem, targeting resellers and implementation partners in relevant industries. Identify, recruit and contract new partners aligned with our growth strategy and ideal customer profile. Develop structured joint business plans per partner, defining target industries, territories, revenue goals and activity levels. Drive partner-led pipeline creation, supporting opportunity development from qualification to closing customer wins. Monitor performance, track forecasts and challenge partners on activity, pipeline progression and revenue delivery. Work closely with internal sales, pre-sales and delivery teams to ensure partners are enabled, trained and positioned for success.

We are looking for a commercially driven partner sales professional who thrives in an entrepreneurial setting and takes ownership for results. Proven experience in partner or channel sales within a SaaS or enterprise software environment. Demonstrated track record of generating new revenue through indirect sales channels. Experience building or scaling partner ecosystems in a developing or greenfield market. Strong commercial mindset with the ability to drive structure, accountability and measurable outcomes. Confident and direct communicator, comfortable engaging with partner leadership and senior stakeholders. Fluent in English; existing Europe West market network is a strong advantage

RSS export of vacancies - Only featured vacancies : No / Organisation : Organisational structure-->Facilities Field Services Revenue Operations-->F-FS BA Europe West-->Partnering, Organisational structure-->Product and Operations-->PO Cloud and Support-->PO Global Support Universe

2026-1718 - Support Consultant

2026-1725 - Partner Sales Manager